Return & Exchange Policy

At SHANOOR, we want to make the exchange and return process clear and straightforward for our customers.

Return for Exchange (Size or Product)

Exchange requests must be made within 14 days of delivery.
The item must be unused, unwashed, unworn, and returned in its original condition with tags and packaging intact.
Delivery charges for both sides of the exchange will be paid by the customer.
Exchanges are subject to size and product availability.
If the requested item is unavailable, you may choose another available item, subject to any price difference.
To request an exchange, contact us on WhatsApp with your Order Number.

WhatsApp: +92 314 9433421

Return for Refund (Defective, Damaged, or Wrong Item Only)

Refunds are only applicable if you receive:

A defective item
A damaged item
An incorrect item
An incomplete order

You must inform us within 24 hours of receiving your order.

A clear unboxing video is required and must:

Show the sealed parcel before opening
Record the full unboxing in one continuous video
Clearly show the defect, damage, missing item, or incorrect product

The video must be shared with us no later than the next day after delivery.

Once the claim is reviewed and approved:

We will guide you through the return process.
Where applicable, we will arrange courier pickup at no additional cost to you.
Once the returned item is received and inspected, the refund will be processed within approximately 5–7 working days.

Prefer an Exchange Instead of a Refund?

If your order is defective, damaged, incorrect, or incomplete, you may choose an exchange instead of a refund.

You may request:

A fresh piece of the same item, subject to availability
Another available item of your choice, subject to any price difference

Where the issue is caused by an incorrect, damaged, defective, or incomplete order from SHANOOR, applicable exchange delivery charges will be covered by us.

Not Eligible for Return or Exchange

Returns or exchanges may not be accepted for:

Customized or altered products
Items that have been worn, washed, used, or damaged after delivery
Items without original tags or packaging
Exchange requests made after 14 days
Refund claims made after the allowed claim period
Refund claims without the required unboxing video

Order Cancellation Policy

If you wish to cancel an order, please contact us as soon as possible through WhatsApp.

Cancellation requests should be made before the order is dispatched.
Once an order has been dispatched, cancellation may no longer be possible.
If a prepaid order is cancelled before dispatch, any applicable refund or credit will be handled according to the payment method and circumstances of the order.
Cash on Delivery orders may be cancelled before dispatch by contacting us.

To request a cancellation, please provide your Order Number.

WhatsApp: +92 314 9433421